SmallBizGenius Analysis
Thriftbooks is a popular online bookstore known for its wide selection of used books at affordable prices. Customers consistently praise the company's accurate condition descriptions, fast shipping, and excellent value for money.
Category Breakdown
Scores based on analysis of 312 recent reviews
Book Condition
7.8/10Many reviewers are pleased with the accurate condition descriptions and the quality of the books they receive. However, some reviewers report inconsistencies between the listed condition and the actual condition of the book, such as receiving books with excessive wear, markings, or grime when they were described as being in very good condition.
42 reviews mention thisPricing & Value
8.5/10Customers consistently praise Thriftbooks for its affordable prices and excellent value for money. Many reviewers note that the prices are significantly lower than retail, even with shipping costs, and that the free shipping threshold is reasonable.
38 reviews mention thisShipping & Delivery
7.5/10Many reviewers are happy with the fast and efficient shipping, often receiving their orders earlier than expected. However, some reviewers report delays, missing items, or damaged packaging, leading to dissatisfaction.
35 reviews mention thisSelection & Variety
9.0/10Reviewers frequently highlight the wide selection of books available on Thriftbooks, spanning various genres and interests. Many customers appreciate being able to find hard-to-find or out-of-print titles.
25 reviews mention thisCustomer Service
7.0/10While some reviewers praise Thriftbooks' customer service for prompt reimbursements and helpful responses, others express frustration with slow response times or lack of communication regarding delayed or missing orders.
10 reviews mention thisPros & Cons
What Customers Love
"Despite the shipping charges to Canada and the exchange rate, the prices are far below retail."
"Good variety of books and they are always true to condition."
"I ordered a newly released book for more than 25% less than the asking price and received it with free shipping in two days."
"Thriftbooks has a huge range of books in every genre--and at very reasonable prices, where you can choose the condition of the book(s) you would like."
"Website is easy to search. The prices are good. The quality rankings are accurate. The delivery time is very good and the packaging is consistently great."
Common Complaints
"I’ve ordered from them before. No issue when I bought new books, but I bought a “very good used book” and it had obvious wear damage it didn’t seem like a very good book with frayed ribbon book mark..."
"Have only received 2 out of the 3 items I ordered & have not gotten any communication about why the 3rd item is delayed & when I try to track it the latest information is from march"
"I hate to give this type of revue, but I’m going to be honest. I was pretty surprised at the flimsy, non-padded packaging and was hoping the book I ordered wasn’t going to be damaged when I opened it."
"Wrong book sent. I ordered The fourth dimension, The key for putting your faith to work for a successful life. I received The fourth dimension, discovering a new world of answered prayer."
"This time, unfortunately, I regret to say the book arrived so grimy I felt I couldn’t touch it. The grime came off..."
Common Questions About Thriftbooks
Answers derived from customer review patterns
Is Thriftbooks legit and trustworthy?
Yes, Thriftbooks appears to be a legitimate and trustworthy online bookstore. The majority of reviewers report positive experiences, citing accurate condition descriptions, affordable prices, and reliable shipping. While some customers have encountered issues with order accuracy or book condition, the overall sentiment suggests that Thriftbooks is a reputable company that strives to provide good service. The high Trustpilot rating of 4.7/5 further supports the legitimacy of the business.
Based on 45 reviewsDoes Thriftbooks have good customer service?
Customer service experiences with Thriftbooks appear to be mixed. Some reviewers praise the company's prompt and helpful responses, particularly when addressing issues like missing items or damaged books. These customers report receiving quick reimbursements or replacements. However, other reviewers express frustration with slow response times or a lack of communication regarding delayed or missing orders, suggesting that customer service can be inconsistent.
Based on 10 reviewsIs Thriftbooks worth it for small business?
Thriftbooks can be a worthwhile option for small businesses looking to source affordable books for various purposes. The wide selection and competitive prices make it a cost-effective way to build a library for employees, stock a waiting room with reading materials, or even source inventory for a used bookstore. However, businesses should be aware of the potential for inconsistencies in book condition and occasional shipping delays, and factor those risks into their purchasing decisions.
Based on 20 reviewsWhat is Thriftbooks' return policy like?
The reviews do not provide specific details about Thriftbooks' formal return policy. However, several reviewers mention receiving prompt reimbursements or replacements for damaged or missing items, suggesting that the company is generally accommodating when issues arise. It's advisable to check Thriftbooks' website for the most up-to-date information on their return policy before making a purchase.
Based on 5 reviewsHow accurate are Thriftbooks' condition ratings?
The accuracy of Thriftbooks' condition ratings is a recurring theme in customer reviews. While many reviewers praise the accuracy of the descriptions and are pleased with the quality of the books they receive, a significant number report inconsistencies between the listed condition and the actual condition of the book. This suggests that while Thriftbooks generally strives to provide accurate descriptions, there is a risk of receiving a book that does not meet expectations.
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